Q: What products does Vervous sell?
A: Vervous specializes in high-quality e-bikes designed for performance and convenience within the UK.
Q: Where is Vervous located?
A: Our office is located at 160 Westbourne Park Road, London, England, W11 1BT, United Kingdom.
Q: How can I contact customer support?
A: You can reach us via email at info@vervous.shop or call us at +44 7402574305 between 10 AM–7 PM GMT.
Shipping Questions
Q: Do you ship internationally?
A: No, we currently only ship within the United Kingdom.
Q: How long does shipping take?
A: Standard shipping takes approximately 4-6 business days after processing.
Q: How long does it take to process my order?
A: Orders are typically processed within 0-1 business days. However, during peak periods, it may take longer.
Q: Is shipping free?
A: Yes, we offer free standard shipping within the United Kingdom.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number.
Q: What happens if my package is lost or damaged during transit?
A: If your package is lost or arrives damaged, please contact us immediately at info@vervous.shop or call +447402574305. We will work with the carrier to resolve the issue.
Q: Can I change my shipping address after placing an order?
A: If you need to update your shipping address, contact us as soon as possible. Changes may not be possible once the order has been processed.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original packaging, with all accessories included.
Q: How do I initiate a return?
A: Contact our customer service team at info@vervous.shop or +447402574305 with your order number and reason for return. We will provide a Return Authorization Number (RAN) and instructions.
Q: Who covers the return shipping costs?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect. In some cases, we may provide a prepaid return label.
Q: When will I receive my refund?
A: Refunds are processed within 30 business days after we receive and inspect the returned item.
Q: What if I receive a defective or incorrect item?
A: Contact us within 30 days of delivery. We will arrange a replacement or refund and cover the return shipping costs.
Q: Can I exchange an item?
A: We do not offer direct exchanges. If you want a different item, please return your order and place a new one.
Q: What if my refund is delayed?
A: If you haven’t received your refund after the processing time, check with your bank or payment provider. If the issue persists, contact us.
Other Questions
Q: Can I cancel my order after placing it?
A: If your order has not been processed, we may be able to cancel it. Contact us as soon as possible for assistance.
Q: Do you offer warranties on your products?
A: Please check the product details on our website or contact our support team for warranty information.
Q: Can I visit your physical store?
A: We currently operate online only. All orders must be placed through our website.
For any further questions, feel free to contact us: 📩 Email: info@vervous.shop
📞 Phone: +447402574305
🏦 Office: 160 Westbourne Park Road, London, W11 1BT, UK
Thank you for choosing Vervous!